The Global Knowledge Management Framework: Towards a Theory for Knowledge Management in Globally Distributed Settings

Our paper introduces the Global Knowledge Management Framework (GKMF) which describes components and influence factors of knowledge management in globally distributed settings. The framework identifies the key aspects when designing knowledge management processes and systems and can be used for two main purposes. On the one hand, it guides development processes by providing a solution space and success factors for decision makers as well as implementers. On the other hand, it is a reference for researchers to compare research in the field by providing a common set of context descriptions as well as aspects influencing the success of knowledge management solutions. We illustrate the application of our framework first within two scenarios and describe its first evaluation as a proof-of-concept in an educational setting. By that, we give insights into further research and development of the framework trying to stimulate discussion and initiating a broad initiative working towards global knowledge management.